Hello, my name is Anees, I help deliver customer experiences.

Summary

Over 16 years of experience across many sectors, able to lead the delivery of customer experiences

A strategic-thinking, pragmatic and delivery-focused creative and analytical problem solver

Able to manage, lead and research coordinated needs across cross-functional teams and stakeholders

Career Highlights

UX lead for end to-end cross-channel business transformations
Introduced Progressive Customer Engagement to various large clients
Successfully managed UX resources into taking a SaaS approach to designs
Financial Services board-level stakeholder management
Completion of several successful multi-million dollar UX projects
Design of awarding winning web applications
Worked on the first mobile service in EMEA in 2000
Self-service and UX in business transformation consultant

Previous Clients

Home Retail Group
UK Ministry of Justice
Virgin Media
Virgin Mobile
Lloyds TSB
Fidelity
Honda
Tesco’s
Sainsbury’s
JD Williams
Thus
RDI
Moneycorp
Homeserve
BT
Orange
Tiscali
P&O
Telewest
Barratt Homes
Bobbi Brown
Delta Lloyd
Ernst&Young
Skype
Games Workshop
Mr Green

Case studies

Using Ontologies to define the experience landscape

Designing features that last longer by simplifying complexity.

Breaking apart UX deliverables for stakeholders and functional teams

Progressive customer engagement

Delivering UX into multiple teams in a Government transformation program

Delivering UX for offshore development

Managing research and design for an overseas greenfiled project

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