Journal
Identifying frustrations: A practical checklist for business decision makers
In today's competitive landscape, the ability to detect and address frustration early can make the difference between sustained growth and operational inefficiencies. This article is designed as a practical checklist for business decision makers—whether in small, medium, or large enterprises, and across both B2C and B2B environments—to help identify key areas where frustrations manifest. By recognising these signals, leaders can proactively target root causes before minor irritations escalate into major problems.
Key differences in consumer behaviours across the UAE, UK and US - How to target UAE consumers
If you’re in the US or UK and have been eyeing the booming UAE market, this post is made just for you. I dive into what makes UAE consumers tick—from unique cultural influences to innovative digital shopping habits—so you can better connect with local businesses and audiences. This informal guide breaks everything down in easy-to-read tables and gives you actionable tips to refine your strategy in the UAE.
How empathy & inclusivity can help with innovation
Empathy and inclusivity - two essential pillars in creating products, services, and experiences that resonate with users from all walks of life. But how can companies embed these values into their design processes, and why are they so crucial to long-term success?
Why cultural sensitivity matters in design & how to get It right
Designing products, services, and experiences that resonate across diverse cultural contexts. Cultural sensitivity is more than just an ethical consideration; it’s a strategic advantage in today’s global market. In this article, we’ll explore what cultural sensitivity in design entails, why it’s essential for innovation and growth, and how companies can incorporate it into their design process.
Leveraging design thinking for social good
When applied to social good, design thinking helps organisations create products, services, and systems that address real issues and improve lives. This article explores the principles of designing for social good through the lens of design thinking and shares actionable insights on how companies can leverage this approach to foster lasting impact.
Progressive customer engagement
In an environment where customer preferences and expectations constantly evolve, engagement strategies must do more than deliver value at a single moment. They need to grow, adapt, and become more meaningful over time.
Using ontologies to define the experience landscape
Everyone talks about big data, but no one really talks about ontologies. big data’s learned and humane sibling, both big data and structured information prove to best serve people.