Design Leader & Facilitator
I like to lead by example, support and mentor others in research, design, and delivery to create value for customers and businesses.
I know how to research people and organisations, understand their behaviours and contexts, and turn this knowledge into actionable insights.
I am a problem solver, able to coordinate simple experiences across complex organisations by connecting the dots. I blend strategy and pragmatism by being both creative and analytical.
I like to collaborate and build relationships with key stakeholders, to build the vision, tell the story and test and learn in continuous, lean and agile ways to go live.
I also help entrepreneurs, incubators and startups answer customer problems to make their ideas successful
Case studies
Explore various challenges and successes at many large organisations. These highlight key themes such as team building, strategic planning, stakeholder engagement, and fostering collaboration across disciplines in various large organisations.
Password protected, get in touch via the form below to request access.
The latest case study
Leading and maturing design activities
We needed to grow the team organically, hiring only when necessary, while avoiding rapid expansion and keeping a steady, practical delivery pace. I adopted lean, "just-enough" design practices, moving away from the slower, more academic user-centred approaches the department was used to, ensuring we consistently demonstrated value.
Some previous end clients
UK Department of Business and Trade| Lloyds Banking Group | Tesco | Aviva PLC | Argos | UK Ministry of Justice | Virgin Mobile | Virgin Media | Honda | Fidelity Investments | Moneycorp | Homeserve.