Delivering UX into multiple teams in a Government transformation program
The Common Platform Program has a huge ask - To digitise the UK’s entire criminal case process. For this to be achievable, the platform aimed to deliver the bare minimum steel thread as an initial demonstration of the journey for this complex space.
Problem space
As well as helping implementation teams downstream, it was important to collaborate on the broader service design picture, this was especially problematic considering that exploration activities had a different cadence to implementation ones.
Design processes
- Collaborating with user researchers in synthesising explorative research
- Help other UXers and Analysts compile a view of the steel thread according to service design principles
- Gather insights through user testing of rudimentary prototypes
- Conceptual Design modelling
- Deliver modules to various implementation teams
Results
- Initial designs were delivered into teams at a successful cadence
- Learnings were continually feedback into the steel thread
Applied capabilities
Management
- Managing design debt
- Leading and facilitating workshops and focus groups
- Stakeholder and client relationship management
- Heuristic evaluations of designers work
- Developing UX principles and strategies
- Feature prioritisation and product roadmap development
Research
- Service design mapping
- Task modelling
- Content strategy
UX Design
- Scamping and conceptual modelling
- User story mapping
- Scenarios, User journeys and storyboarding
Software
- Axure
- Jira and Confluence
- HTML
- CSS
- Basic JS
